At 3B MART, customer satisfaction is important to us. We aim to provide quality lifestyle products and everyday essentials with a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

You may request a return if the product is damaged, defective, incorrect, or not as described at the time of delivery.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging, tags, labels, accessories, and invoice or order proof.

Return Time Period

Customers must request a return within the allowed return period after receiving the order. Return requests made after the allowed period may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return once opened or used. These may include under garments, cosmetics, perfumes, personal care items, and other hygiene-sensitive products.

Products that are damaged due to misuse, improper handling, or customer negligence will not be accepted for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear pictures or video of the product. After reviewing the issue, we will guide you about the next steps for replacement, return, or refund.

Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where possible. For card payments made through Stripe, refunds may take some time to appear in your account depending on your bank or card provider.

Exchange Policy

If the product is eligible, we may offer an exchange or replacement instead of a refund. Exchanges depend on product availability.

Shipping Charges

Delivery or shipping charges may not be refundable unless the return is due to our mistake, such as sending the wrong, damaged, or defective product.

Return shipping charges may be the customer’s responsibility unless the issue is caused by 3B MART.

Order Cancellation

Orders can be cancelled before they are processed or shipped. Once an order has been shipped, it may not be possible to cancel it, but you may request a return after receiving the product if it meets our return conditions.

Sale or Discounted Items

Sale, clearance, or discounted items may not be eligible for refund or return unless they are damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact 3B MART customer support with your order number, product details, reason for return, and any required images or videos.

Our team will review your request and guide you through the return process.

Contact Us

If you have any questions about refunds, returns, exchanges, or cancellations, please contact us through the contact details available on our website.

3B MART
Your trusted destination for quality lifestyle products and everyday essentials.